Today’s average customer doesn’t just want to know where your business is located, they want to know turn-by-turn directions at their fingertips, what to expect when they arrive, and if others customers had a positive experience with your business. With the simple click of a button, your customers can readily see all of this information in one place, Google My Business.
When someone needs information they Google it. “I Googled it” is even used as a common phrase in today’s language. Not all people believe in Facebook or Instagram, but everyone believes in Google. A potential customer can just about Google any service at any time with the convenience of their smart phone.
So why should your business be on Google My Business?
When your potential customer is looking for your services in the area, they are able to find you with ease. Your address and services will pop up immediately for the customer to see. It is important that all of your information is updated frequently so that customers can easy find your location. If your first impression with a customer is sending them to your old location, you’re not likely to get a second chance and you risk getting a bad customer review. Always take them time to ensure you’re not losing customers to a bad address!
Love them or hate them, 80% of users look to customer reviews before visiting your business or using your services. When you have an appreciative client, don’t be shy to ask that they take the time to share their good experience through a review. What are reviews but word of mouth on steroids! Instead of receiving insight from advertisement, customers can read first-hand experience from their virtual neighbors. Through reviews you are also able to open up a conversation with your customers. If someone had a bad experience at your place of business, respond to them! Nothing is better than seeing a business owner try and do right by their customers.
You’re reading about how much Google My Business can help you, but how will you know? Through extensive reporting with Google insights. Google provides you with numbers on where your customers are coming from, where they are finding you, and what attracted them to choose you over your competitors.
There are so many benefits to Google My Business, and it’s absolutely free.
If you are not utilizing this tool that Google has gifted to you, you are missing out on a large portion of potential customers. What’s the use in hiding all of your great services from your customers? Let 219 Group manage your online presence and experience the benefits of Google My Business!