“I do so want to be a real boy and do what real boys do.”
-Pinocchio
This quote may sound ridiculous but as a business on social media, you can often get lost in becoming just a ‘business’ and not a real person. Often times, we at 219 Group see many businesses just posting about the deals that they are having that week and not giving their company a human voice. Neglecting the fact that staying active on social media and being personal with customers and its employees are two different things. Filling your followers’ timelines with just repetitive information that is just about the business everyday could result in them unfollowing you and you losing their business in the future. Here are a several ways that you and your business can become more personal on social media while attracting your target audience even more.
Create a Discussion
Starting a discussion on your page will be a great way for you and your followers to start dialogue and even a better way to get a first-hand look at what your customers like and dislike. The number one rule when creating a discussion is to make sure that the topic is relatable to your business. You wouldn’t want to discuss politics under a pizza shop page. But instead you want to ask your followers about weird toppings that they think will go great on a pizza. Also make sure that it’s not just your followers that are responding to the question but you as well.
Respond To Followers
Whether it is good or bad, responding to comments regarding your business on social media is always a good way to show your customers that you can be easily reached and that you care about customer service. Even if it’s a comment that doesn’t mention your business, if the comment is relatable to a service or product that you can provide, you can still reply. What better way to attract a new customer than to let them know that you are always looking to satisfy.
Post More than Words
We all know the old saying that a picture is worth a thousand words. So posting an image would do just as much or even more as posting a lengthy post online. Whether it’s an emoji, a photograph, or you going live on Facebook/Periscope, studies show that these types of post generate 150% more retweets and replies.
Allow Your Followers to Celebrate With You
Posting your company’s accomplishments on social media would allow your followers to feel as if they are a part of the business as well. Also posting employees’ birthdays, anniversaries, and etc. will show your followers that you care for those that work for you and that you have a good company’s culture.
